Answered on Mar 15, 2014
The insurance company is not in the business of voluntarily paying claims and unfortunately it colors everything they do in handling a claim. I would keep notes of the conversation and follow up if need be. There is a petition that can be filed to correct the description of the injury itself, which is important, as it controls the treatment you might receive. Bad start to the claim, if the injury was significant, I would get moving on finding representation. Even if you don’t perceive it as significant, you should talk to someone, as often times the panel doctors fail to provide all the necessary test to adequately diagnose the injury – i.e. the back x–ray instead of an MRI. Good luck.