Not sure what, how, when or where to start, advice would be appreciated.

Answered on Nov 3, 2014

At least they have not said that you violated a work rule somehow in using the stool. I recently had a case with a fall and the person did not remember it and they said he violated a work rule (later they recanted that). The insurer will do everything possible to deny these claims. You should get representation early to anticipate how they are going to manage the claim. You should be able to find someone that will give you a free consult and general guidance. Be advised the the WC insurer, the WC nurse and unfortunately, many providers, are not going to be looking very hard for an injury. You need someone reviewing your case both to insure you get the right treatment and the compensation that you should be entitled to. Good luck.